Returns & Refunds

30-Day Returns & Refunds

We want you to love your Kai Kicks. If something isn't right, we've got you covered.

Return Policy

You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unworn, unwashed, and in their original packaging.

How to Start a Return

Contact us at the email below with your order number and reason for return. We'll provide instructions and a return address.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed back to your original payment method within 5-7 business days.

Exchanges

Need a different size or character? Let us know and we'll arrange an exchange as quickly as possible.

Reach out anytime via our Contact page.